Issues Exporting Data Files - Incident details - Q-Fi - Status

Issues Exporting Data Files

Resolved

Partial outage

Started about 2 years agoJune 25, 2024Lasted about 18 hoursJune 25, 20248:28 PMJune 26, 20242:33 PMUTC

Affected

Data & Exports

Updates

Resolved
June 26, 2024 at 2:33 PMUTC
Resolved
June 26, 2024 at 2:33 PMUTC
This incident has been resolved. All files that were in the queue to be extracted should now be extracted or in the process of extracting.
Our apologies for the inconvenience, please reach out to support if you are still experiencing any issues.
Warmest regards,
Q-Fi Support Team
Update
June 26, 2024 at 1:50 PMUTC
Update
June 26, 2024 at 1:50 PMUTC
We are continuing to work on a fix for this incident. We expect to have it fully resolved within the next couple of hours.
Our apologies for the inconvenience.
Identified
June 25, 2024 at 8:28 PMUTC
Identified
June 25, 2024 at 8:28 PMUTC
We are currently experiencing a system issue that is resulting in the inability to export data files.
We've identified the source of the problem and are working on a solution.
We'll keep this incident report updated here.