tag:qfi.instatus.com,2005:/history Q-Fi Status - Incident history 2025-11-25T02:00:37.396+00:00 Q-Fi tag:qfi.instatus.com,2005:Incident/cmidztr1c00hq3di0uftvj9gz 2025-11-25T02:00:37.396+00:00 2025-11-25T02:00:37.396+00:00 Partial System Outage Type: Incident

Duration: 2 days, 3 hours and 12 minutes

Affected Components: Data & Exports, Reporting, Emailing, Survey Builder, Look & Feel

Nov 25, 02:00:37 GMT+0
Investigating - We are currently investigating an issue that is impacting most Quanti-Fi ecosystem. .

Nov 27, 05:12:10 GMT+0
Resolved - We are happy to report that everything is back online and operation. However, we are still experiencing degraded services in the following areas: 1. System performance - the system is slightly slower, but we expect this to pick up and becoming even faster than before in the coming days. 2. Email services - email services are back online but we have kept access disabled for the time being while we conduct some additional testing and monitoring. We expected this to be fully online in the next 6 to 12 hours. We are very sorry for the extended service interruptions and inconvenience this recent outage has caused. Thank you again for your support and patience during this time. We will be sending out an email with a postmortem within the next 24 hours. If you have any questions or concerns please reach out to support at support@qfisolutions.io.

Nov 25, 04:46:01 GMT+0
Identified - We've identified the issue and are working on getting the affected systems back online. Thank you for your patience and understanding..

Nov 25, 16:00:38 GMT+0
Identified - The system should be back online for some users and we continue to work on getting everything back online for all users. Thank you for your patience during this time..

Nov 25, 19:23:12 GMT+0
Monitoring - We've implemented a fix that should have the system fully functional with a few minor issues still being addressed. The main systems currently impacted are: 1. Email Deployment 2. Some images are not loading 3. Extraction is still partially down We continue to dedicate all resources to address these issues and will have them resolved soon. We will provide more details in a postmortem report in the coming days but as a quick summary this issue was due to some problems in our AWS system that caused failure in some of the services and devices we use. Thank you again for your patience and continued support. .

]]> tag:qfi.instatus.com,2005:Incident/cm40hsf910026ywgxkxyfsyqa 2024-11-27T23:03:38.775+00:00 2024-11-27T23:03:38.775+00:00 Partial System Outage Type: Incident

Nov 27, 23:03:38 GMT+0
Resolved - Everything has been running fine and this issue is now closed. .

]]> tag:qfi.instatus.com,2005:Incident/clxuuzu3f39910bdok3iy3j0wh 2024-06-25T20:28:28.575+00:00 2024-06-25T20:28:28.575+00:00 Issues Exporting Data Files Type: Incident

Duration: 18 hours and 5 minutes

Affected Components: Data & Exports

Jun 25, 20:28:28 GMT+0
Identified - We are currently experiencing a system issue that is resulting in the inability to export data files. We've identified the source of the problem and are working on a solution. We'll keep this incident report updated here..

Jun 26, 13:50:25 GMT+0
Identified - We are continuing to work on a fix for this incident. We expect to have it fully resolved within the next couple of hours. Our apologies for the inconvenience. .

Jun 26, 14:33:31 GMT+0
Resolved - This incident has been resolved. All files that were in the queue to be extracted should now be extracted or in the process of extracting. Our apologies for the inconvenience, please reach out to support if you are still experiencing any issues. Warmest regards, Q-Fi Support Team.

]]>